Help Center

Your partners

Find new partners, give them a login and the app, see what they see, know they got to the job, and pay them, bonuses included.

  1. 1 Keep your partners safe: the safety button and I'm OK Every partner has a safety button in their app that calls 911 or alerts you with the job's address and where their phone is. You can also ask for a quick I'm OK on late-night and first-time jobs.
  2. 2 Know your partners got to the job, and hear about late starts See how far each partner was from the address when they tapped I've arrived, and get one alert when a job hasn't started, with one tap to give it to someone else.
  3. 3 Emergency contacts and a backup for safety alerts Each partner's emergency contact shows on every safety alert with a Call button, and one or two backup people get the same alerts at the same moment you do.
  4. 4 Find new cleaning partners Share your application link, post your job ad, and move each person from applied to ready to clean. Video 0:56
  5. 5 Phone chats with people who apply Applicants pick a phone chat time, and on Grow and Pro, Irene can book or move it by text. Video 0:37
  6. 6 Manage your partners' logins Send each partner a link to make their own login, and help them if they get stuck. Video 0:30
  7. 7 What your partners see in the app Their jobs today, open jobs to take, their schedule, their pay and their settings, in English or Spanish. Video 0:44
  8. 8 Make your own cleaning checklists Show your partners exactly what to clean, room by room, for each kind of cleaning. They tick each task on the job, with a photo when you ask for one, and you see what was done.
  9. 9 Use a job checklist for each kind of cleaning Offices, post-construction and Airbnb rentals each get their own job checklist, picked from the job. Nobody asks an empty office to sign, and a rental gets a detailed double-check.
  10. 10 The partner app in Spanish Partners can use the Busy Book app and get their job offers in Spanish with one tap. Video 0:27
  11. 11 Help your partners install the Busy Book app Your partners put Busy Book on their home screen in a few taps, and turn on alerts so their phone buzzes for new jobs.
  12. 12 Pay your partners Busy Book adds up what you owe each partner as jobs are done. You pay them your way and mark it paid. Video 0:35
  13. 13 See each partner's pay with the pay report Every finished job for the dates you pick, with when your partner arrived and finished and their pay, plus totals and a file to download.
  14. 14 Choose how you pay your partners Pay a percent of each job, a flat amount for each job, or by the hour. Give anyone their own pay, and choose what your partners see about it.
  15. 15 Make your teams For businesses with employees: put your team members on fixed teams with a team lead. Jobs go to a team. Video 0:41
  16. 16 Build your weekly schedule Set each team member's shifts, publish the week, and answer time off. Clients book the times your team works. Video 0:39
  17. 17 How the time clock works For businesses with employees: team members clock in and out in their app, and team leads approve their hours. Video 0:39
  18. 18 Approve hours and run payroll Check your team's hours and overtime, give the final OK, and download the payroll file for your payroll company. Video 0:34
  19. 19 Overtime and the minimum wage for team members paid per job For businesses with team members on payroll: Busy Book figures the overtime premium on job pay the way federal law does, and tells you when pay comes out under the minimum wage.
  20. 20 State rules for team members: breaks, double time and sick time For businesses with team members on payroll: break reminders and missed-break flags, your state's daily overtime and double time, and paid sick time that builds from clocked hours. All off until you turn them on.
  21. 21 Tips and the overtime premium for the 2026 tax forms Year-end totals for everyone you pay, with tips and the overtime premium in their own columns, ready for your payroll company or tax pro.
  22. 22 Give your partners a bonus Thank partners for 5-star reviews automatically, or give a bonus by hand on any job. Always your choice. Grow and Pro. Video 0:33
  23. 23 Put more than one partner on a job Big homes, move-outs and tight Airbnb turnovers can take two or three partners, each with their own flat pay. Video 0:45
  24. 24 Let a partner go and keep their records When someone stops working with you, Let them go turns off their login, takes them off the jobs ahead and keeps every record of their work. You can bring them back any time.
  25. 25 Send your partners an announcement One note to all your partners, or a few of them, like a supply change or a holiday schedule. It stays at the top of their app until they tap Got it, and you see who has.
  26. 26 Show your words in Spanish to your partners Partners who use the app in Spanish read your announcements, messages, job and home notes and your checklist tasks in Spanish, with the original one tap away. Their messages to you show in English. Off until you turn it on.
  27. 27 Message a partner One private thread with each partner, in Busy Book for you and in their app for them. Text and photos, who wrote each one and when, and the job it is about. It starts off, so you turn it on when you want it.
  28. 28 Bring your partners and prices over Upload a spreadsheet of partners or prices, check every row, then bring them in.
  29. 29 See what your partner sees A read-only look at a partner's Today and Schedule, just as their app shows it.
  30. 30 Collect W-9s and get ready for 1099s Partners fill in and sign their W-9 in the app, with their tax ID number kept private, and Busy Book shows who needs a 1099-NEC each year and whose W-9 is missing.
  31. 31 Get reminders before partners' documents run out Busy Book tells you ahead of time when a partner's insurance or ID runs out, and can ask them to upload the new one in their app.
  32. 32 Have partners sign agreements and policies Every partner reads and signs your contractor agreement and your policies in their app, and signs again when you change the words.
  33. 33 Keep incident reports and your OSHA log Breakage, injuries and close calls, with photos and the job they happened on, and for a team on payroll, the OSHA 300 log and 300A summary from the same reports.
  34. 34 Chat with partners in groups Make group chats, like Everyone or your Dallas partners, next to announcements and one-to-one messages. It starts off, so you turn it on when you want it.
  35. 35 Give partners skills Tick what each partner is good at, and the partners whose skills fit a cleaning are suggested when you put someone on it.
  36. 36 See partner scorecards On-time arrivals, dropped jobs, re-cleans, stars, cleanings and hours for each partner, on their page and side by side.
  37. 37 Pick backup partners for a home On a client's home profile, the regulars first and then backups in order, suggested when a regular is off or can't make it.
  38. 38 Build a training library Add lessons with a video link or a file and a short note. Partners tap Done in their app, and you see who finished what.
  39. 39 Keep track of equipment Your vacuums, steam cleaners, ladders and closet keys: who has each one, check out and return, and a reminder before upkeep is due.
  40. 40 Share safety data sheets with partners Upload the SDS for each cleaning product you use, and partners open it in their app on any job, with the job's own site first.
  41. 41 Find partners near you Independent cleaners who want more work make a free profile. On Grow and Pro you search by city, see what they do and when, reveal a cleaner's contact info and invite them to apply.
  42. 42 See drive time and mileage, and pay for it The miles and drive time between each partner's jobs, day by day, on your pay report and year-end totals, and pay for each mile or each drive minute if you like. Off until you turn it on.
  43. 43 Holiday pay for team members For businesses with team members on payroll: pick your paid holidays and pay a day off at their regular rate, or time and a half for time worked on the holiday. Off until you turn it on.
  44. 44 Live location during jobs for team members For team members on your payroll (W-2) only: where each one is every few minutes from I've arrived to I'm done, with a live dot and a trail on your Day map. They read a notice first. Off until you turn it on.
  45. 45 Keep coaching notes and write-ups Private notes on each partner: praise, coaching or a written warning, with the day and who wrote it. Show one in their app if you like, and see when they tap I saw this.
  46. 46 Get reminders for state reports A heads-up to send your state's report on each new team member, with its deadline and page, and California's DE 542 when a contractor partner reaches $600 in a year. Off until you turn it on.
  47. 47 Keep your partners independent: the 1099 heads-ups For contractor partners: one short line next to settings that can look like control of how they work, with the IRS's own rules. They never stop you, and they're off until you turn them on.

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