Step 3 of 15
When Busy Book is paused
No plan running? Everything waits, saved, until you add a card and pick a plan.
When your business has no plan running, Busy Book is paused. Nothing's been deleted: your clients, bookings, partners and settings are all saved, and everything turns back on the moment you pick a plan.
1
Sign in
Busy Book takes you to Subscription , where it says Your Busy Book is paused .
2
Add a card
Tap Add a card and enter your card. Square keeps it safe.
3
Pick a plan
Tap Pick a plan , choose Starter, Grow or Pro, and start it.
4
Everything turns back on
Right away, Irene answers again, your booking page takes bookings, your website is back, and your reminders, reports and payments go out like before.
On Subscription , the paused note is gone and your plan shows.
When your card doesn't go through for your plan, we try it on your renewal day, 2 days later and 2 days after that, and email you each time. Busy Book keeps working until the third try. If that one doesn't go through either, your plan ends and Busy Book pauses. While paused, Irene doesn't answer texts, website chats or calls. Texts that come in are saved in Conversations for you. Calls ring your phone, or Irene takes a message when no phone is set. Your booking page, your website's booking form and your Get a quote form tell clients you aren't taking online bookings right now, so they reach out to you directly. Your Busy Book website and your partner application page say you aren't available online right now, so people reach out to you directly. Search engines don't list them while you're paused. Reminders, follow-ups, review asks, campaigns and job offers to partners are paused. A campaign whose time passed while you were paused goes back to a draft, so you can pick a new time. Your partners see a short note in their app. Your Sunday summary, your month in review and the other reports and reminders Busy Book sends you wait too. Invoice payments wait too: a client who opens an invoice reads that you aren't taking cards online right now, and a finished cleaning's card charge goes through once your plan starts. A partner already on a job still has the safety check-in, so you hear if they don't tap I'm OK. Memberships don't renew, and new members and gift cards wait too. When your plan starts, each member is charged once, not once for every month you were paused. Your listing on Busy Book Pros comes back when your paid plan starts. Your data stays while you are paused, for as long as you like, and you can come back anytime. To permanently close your account and delete your data, contact us at [email protected] (see Close your account ). Paused your plan yourself for a break? That works differently: see Pause your plan .