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Let Irene answer your phone

Irene answers calls, gives prices, books cleanings and saves every caller as a lead. Call minutes come with every plan.

Irene AIPhone calls Open Phone calls

Turn your sound on. Watch it done on a practice account (0:38). Tap any step below to jump to it. Narrated with an AI voice.

Irene can answer phone calls too. She talks with callers, gives prices, books cleanings and saves every caller as a lead. It works on every plan: Busy Book gives her a phone number, and your plan includes call minutes each month. There's no phone account to make.

1

Open Phone calls

In the menu under Irene AI, tap Phone calls, then tap Set up Irene's phone.
2

Pick her voice

Check her name, pick a voice you like, then tap Create Agent. Busy Book sets her up for you, with your prices and booking tools.
3

Get her phone number

Busy Book gives Irene her own phone number, local to you when it can. It shows under Phone Number. No number yet? Tap Get a number.
4

Send calls to her

Share Irene's number, or set your phone service to forward the calls you don't pick up to it.
5

Listen to her calls

Tap Voice Conversations to see each call and what was said.

Good to know

Every plan includes call minutes each month: 30 on Starter, 100 on Grow and 300 on Pro, and 20 during your free trial. It's the same every month, on a yearly plan too. Her phone number is included. See how many you've used under Reports, then Usage.
Each call counts in whole minutes, rounded up, like a phone bill. A call ends at 10 minutes.
We email you when you've used 80% of your minutes, and again when they're all used. After that, new calls ring your phone, so no caller is missed. Add your number under Irene AI, then On/off schedule, in Your phone for calls. With no number there, Irene takes a message instead.
Only once your minutes run out can you add 100 more for $30, on the Usage page. Nothing is ever added on its own. Busy every month? Moving up a plan gives Irene more minutes. Your minutes start fresh each month.
Calling Irene to try her out is free, up to 10 minutes a day, when you call from your business phone or the one in Your phone for calls.
Irene answers calls. She only calls a lead who asked for a call and confirmed it with a YES text, and only if you turn that on in More settings. Those calls use minutes too.
Every business has one phone agent, Irene, on every plan. Once she's set up, Phone calls says she's your phone agent instead of showing a button to add another.
Already use your own Retell account for Irene? You can keep it. Retell bills you directly, and Busy Book doesn't limit those minutes. It's optional, and most owners never need it.

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