Move, change or cancel a booking
Move a cleaning to a new day, change its details, cancel it, or mark it done.
Plans change. From any booking you can move it to a new day, change the details or cancel it, and your client gets an email about it.
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1
Open the booking
Tap the cleaning on your Calendar, or find it in Bookings and open it.
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2
Move it to a new day
Tap Reschedule, pick the new date and start time, add a short reason if you like, then tap Confirm Reschedule.
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3
Change the details
Tap Edit Booking to change the address, the size of the home, the extras or the notes. Tap Next through the steps, then tap Update Booking on the last one.
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4
Cancel it
Tap Cancel Booking, add a reason if you like, then tap Confirm Cancellation. If the cleaning is inside your late cancellation window, you can tick the box to charge your late fee.
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5
Mark it done
After the cleaning, tap Mark as Completed if your partner didn't finish it in the partner app.